Last updated: 27th September 2017
Kooky Soul ("us", "we", or "our") operates https://www.kookysoul.com and https://www.kookysoul.co.uk and is registered to PO Box 7806, Potterspury, Towcester, NN12 7YS. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
All rights, including copyright, of the content of our web pages are owned and controlled by Kooky Soul. In accessing our website, you agree that you may only download the content and images for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of our web pages for any other purpose whatsoever without the prior written permission of Kooky Soul.
Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information"). When placing an order online, we request certain information including your name, delivery and email address and payment card details. This information is required to enable us to process your order and notify you of its progress. You will also be asked of you wish to set up an account.
Once an order has been placed, we will contact you by email to confirm your order details and again once your order has been accepted and despatched. Should we need to contact you for any reason regarding your order, we will use the email address registered to your account, or the telephone number where provided.
After you have registered an account with us, we would also like to send you details of our latest products and special offers.
With the exception of feedback requests or assistance with delivery, we will never pass your e-mail address to any other organisation. For the sole purpose of aiding a delivery, your contact details may be shared with the chosen carrier.
Personal Data collected from you will be held in strict accordance with the UK Data Protection Act 1998 and EU Directive on Data Protection 95/46 EC.
If you no longer wish to receive emails from us with details of our seasonal products, latest offers and events, please follow the ‘unsubscribe’ link at the foot of the latest email received.
Access and Corrections
Under European data protection law you have a right to request access to personal data held about you on payment of a small fee. You also have the right to require any inaccuracies in your information to be corrected free of charge.
Like many site operators, we collect information that your browser sends whenever you visit our Site
("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, and the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyse this.
Safety & Security
Our Site uses the latest secure server technology to ensure your information is protected to the highest standard, whenever you place an order or access your account information. The Secure Sockets Layer (SSL) software we use encrypts the information you input, ensuring that it is virtually impossible for unauthorised parties to read any information that you provide.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect you and your Personal Information, we cannot guarantee its absolute security.
Once an order has been placed, we don’t store the details of your payment card, with the exception of the last four digits and a unique token reference provided by your card issuer. This eliminates the need for merchants, e-commerce sites and operators of mobile wallets to store sensitive payment card data on their networks and reduces the risk of fraud.
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. Our cookies do not contain any personal information about you and are only used to determine your browser and user preferences for our site, to help enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may lose a certain level of functionality on our Site.
PO Box 7806
Phone: 01908 543956